Shipping & Delivery

Effective Date: August 3, 2026

At NAVERAS, every piece is carefully prepared and packaged with attention to detail to ensure your order arrives beautifully and safely.

Processing Time

In-stock orders are processed within 3–7 business days before shipment.

Business days are Monday through Friday, excluding federal holidays.

Custom-made, personalized, and made-to-order pieces may require additional production time. Any applicable timeframe will be stated on the product page or communicated after the order is placed.

Processing time is separate from the estimated delivery time.

Shipping Rates

Shipping rates are calculated based on the destination and available delivery method. The total shipping cost will be displayed at checkout before payment is submitted.

Occasional free-shipping promotions may be subject to eligibility requirements, geographic restrictions, or expiration dates.

Estimated Delivery Times

After processing, estimated delivery times are:

United States: 3–7 business days
International orders: 7–14 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be delayed because of weather, holidays, carrier disruptions, customs processing, incorrect address information, or other circumstances outside NAVERAS’s reasonable control.

Tracking Your Order

Once your order has shipped, you will receive a shipping-confirmation email containing your tracking information.

Please allow up to 48 hours for the carrier’s tracking system to update.

Customers are responsible for monitoring the tracking information and making appropriate arrangements to receive their packages.

International Orders

NAVERAS offers worldwide shipping to eligible destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

These charges are not included in the product price or shipping cost and are not controlled by NAVERAS.

NAVERAS is not responsible for delays caused by customs inspections or clearance procedures.

Shipping Address

Please confirm that your name, apartment or unit number, street address, city, state, postal code, and country are correct before submitting your order.

To request an address change, contact us immediately at naveras.co@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

NAVERAS is not responsible for delays, failed delivery, or packages returned because of an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Delayed or Missing Packages

If your tracking information has not updated for several business days or your package appears delayed, please contact the shipping carrier first for the most current information.

You may also contact NAVERAS at naveras.co@gmail.com with your order number and tracking number so we can assist with reviewing the shipment.

A package marked as delivered by the carrier should first be checked with household members, neighbors, building management, and the local carrier office.

NAVERAS will review missing-package concerns individually but cannot guarantee reimbursement for packages confirmed as delivered to the address provided at checkout.

Damaged Packages

If your order arrives damaged, please contact us promptly at naveras.co@gmail.com and include:

Your order number
Clear photographs of the outer packaging
Clear photographs or videos of the affected item
A description of the damage

Please retain the original packaging while your claim is being reviewed.

Order Changes and Cancellations

We cannot guarantee changes or cancellations once an order has entered processing. Orders that have already shipped cannot be canceled and must follow our Returns & Exchanges Policy where eligible.