Returns & Exchanges

Effective Date: August 3, 2026

At NAVERAS, each piece is thoughtfully designed and carefully prepared to meet our quality standards. We want you to love your order and are happy to assist with eligible returns, exchanges, or concerns regarding your purchase.

Return Window

Eligible items may be returned within 14 days of delivery.

Return requests submitted more than 14 days after the confirmed delivery date will not be accepted.

Start a Return or Exchange

To begin a return or exchange request, please visit our secure returns portal:

https://exc5vaqe.aftership.com/returns

Enter your order number and the email address used when placing your order, then follow the on-screen instructions.

Please do not send an item back before your request has been approved. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return or exchange:

The item must be unworn, unused, unwashed, and unaltered.
The item must be returned in its original condition.
All original tags, packaging, and the NAVERAS security ribbon must remain attached and intact.
The item must be free from makeup, stains, odors, pet hair, damage, alterations, and other signs of wear.
The return request must be submitted within 14 days of delivery.

NAVERAS reserves the right to decline a return that does not meet these conditions.

Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to product and size availability.

If the requested replacement is unavailable, you may select another eligible item or receive a refund for the approved return.

Final Sale and Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-made or personalized pieces
Made-to-order dresses
Altered items
Items marked as Final Sale
Gift cards
Items returned without the original tags or NAVERAS security ribbon
Items showing signs of wear, use, washing, damage, or alteration

Custom-made, personalized, and made-to-order items may only be eligible for assistance if they arrive damaged, defective, incorrect, or materially different from the confirmed order.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error by NAVERAS.

NAVERAS is not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Refunds

Once your return is received, it will be inspected to confirm that it meets the eligibility requirements.

You will be notified when your return has been approved or declined. Approved refunds will be issued to the original payment method within five business days of inspection.

After a refund is issued, your bank or card provider may require additional time to post the funds to your account.

Shipping costs, customs duties, import taxes, and other third-party charges are non-refundable unless required by law or the return resulted from an error by NAVERAS.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at naveras.co@gmail.com with:

Your order number
A description of the issue
Clear photographs or videos showing the item and packaging

We will review the issue and provide the appropriate resolution, which may include a replacement, exchange, or refund.

Important Notice

For hygiene and quality assurance, an item must be returned in its original condition with all original tags and the NAVERAS security ribbon fully attached.

Items returned without the security ribbon, with a broken or removed ribbon, or with signs of tampering, wear, washing, damage, stains, odors, or alteration will not qualify for a refund or exchange.